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Cancellation Policy

Our goal is to provide the best in-home physiotherapy service in a timely manner. The time, duration and frequency of your appointments are crucial to maximize your recovery.

Our employees are often busy with full schedules as appointments are in high demand. We ask that you cancel and/or reschedule your appointment 24 hours in advance. For those wishing to cancel an appointment on a Monday, notification must be given on the previous Friday.

If you do not attend or cancel a pre-booked appointment with less than 24 hours notice, we reserve the right to charge you the full amount of your session.

We understand that unexpected circumstances take place in peoples lives. Although we respect each person’s needs, First Class Rehab cannot absorb the financial responsibility of last minute cancellations or missed appointments.

In fairness to all clients, this policy is in effect regardless of the reason for the cancellation.